Rescheduling appointments

Select  Outpatients > Clinic List > double-click on a patient's name > Patient Detail.

Depending on your permissions, you might need to select Go to patient record.

From Patient Detail > Patient admin > Show pathways > Appts > Booked Future Appointments, select an appointment with the status 'Appointment booked'.

Select Book/Reschedule.

Select Continue.

From Clinic, select a clinic to book an appointment at that clinic.

To view dates and times for appointments at any clinics, select All Clinics.

From the calendar, select a date to view appointment slots on that date.

Mouseover a date to view availability on that date.

Read more about viewing appointment slots

From the list on the right, select an appointment slot.

If there are no slots available, select Overbook to overbook the clinic.

Read more about overbooking a clinic

To extend an appointment, from Extend Duration, select a time.

Select + to view more times.

Select Reschedule appointment.

Select who cancelled the original appointment.

Select the reason they cancelled the original appointment.

Enter any notes.

Select Continue.

Select a correspondence option to change who the letters are sent to.

To not send the letters, select None.

The options you see depend on your organisation.

Select Click to preview letters.

The letters appear in your organisation's PDF viewer.

A list of letters appears on the right. This shows the recipient of each letter and how the letter is delivered. For example, 'GP - MESH' or 'Patient - Manual print'.

Select Send.

From  Outpatients > Calendar > , select a clinic and a day to view.

Read more about viewing your clinic's calendar

Right-click on an appointment slot.

Select Reschedule Selected Appointments.

Search for an appointment slot, or choose an appointment slot.

• To search for an appointment slot:

  1. From Allocation, select an option.

     • To search for appointments on the same day at the same time, select Maintain day and time.

     • To search for the next available appointment, select First available.

     • To search for appointments on the same day, select Maintain day.

  2. From Earliest date, select a date to search for appointments from that date.

  3. From Include Blocked Slots, select an option to include or exclude blocked slots in your search.

  4. Select Search.

     If an appointment is available, Nervecentre selects it.

     To remove the appointment Nervecentre chose, select Clear, or select  next to the appointment.

• To choose an appointment slot, select Choose.

  Read more about choosing an appointment slot

Select Reschedule Appointments.

From Letter options, select an option to change who the letters are sent to.

To not send the letters, select None.

To preview any letters, select .

Select Schedule appointments and send letters.

Select a reason for cancelling the original appointment.

Enter any notes.

Select Continue.

The appointment's date and time updates.